Himokselle.net complies with the following conditions when booking accommodation services. These conditions become binding on both parties as soon as the customer has made an accommodation reservation.
Reservation
The reservation is confirmed by paying at least 20% of the total price. The balance must be paid no later than 30 days before the start of the rental period.
The reservation is binding from the moment of booking. The booker must be of legal age.
The booker must also be staying at the property themselves or provide the details of an adult responsible person staying at the property.
The property may not be passed on to minors or sublet to third parties.
The booker must ensure that all guests are aware of the instructions and conditions below.
The reservation cannot start or end on a Saturday.
The accommodation may not accommodate more people than the stated capacity.
The accommodation may not exceed the capacity of the guests, unless otherwise agreed with the landlord.
Camping with a tent or caravan/caravan in the yard of the holiday home is prohibited.
If the reservation is canceled more than 30 days before the start of the rental period, the payments will be refunded.
If the reservation is canceled less than 30 days before the start of the rental period, the rent will not be refunded
The cleaning fee, linen, jacuzzi and other additional services booked are always refunded in case of cancellations.
The exception is summer festivals, Midsummer, Iskelmä and Jysäri, where the cancellation is free of charge 60 days before the start of the rental period
Accommodation
We will send the key codes via Whatsapp or text message on the day of arrival between 12-16.
The tenant must ensure that the windows are closed and the doors are locked when leaving. The key must be returned to the locked key box. The cost of changing the locks and making the keys will be charged for a lost key.
The accommodation is available from 4 pm on the day of arrival and check-out must be done by 12 pm on the day of departure.
During Christmas week, New Year’s week and ski holiday weeks 8–9, check-in time is from 6 pm on the day of arrival and check-out is by 12 pm on the day of departure.
If the booking situation allows, it is possible to book a late check-out at the accommodation facilities at 6 pm on the day of departure. The price is 100-200 € depending on the facility. Always check the availability of a late check-out with customer service before booking.
It is not possible to book a late check-out for ski holiday weeks. Late check-out is also not possible on Fridays.
Beds in our properties must be fitted with sheets and pillowcases.
Bed linen can be rented with your stay, ready-made.
We use Comforta Oy’s Nordic Ecolabelled hotel textile service, which complies with responsible energy, water and chemical consumption.
When the sauna heater is on, some cottages may have electric heating control, meaning that part of the floor heating is switched off when the heater is on. This control is intended to ensure the durability of the main fuses in the house. When the heater is turned off, the heating automatically returns to normal. It is not a good idea to keep the heater on unnecessarily, but to switch it off immediately after the last sauna session.
The villa has its own hot water heater, where the amount of hot water is always limited. If a lot of hot water is used, it will run out of the water heater and it will take several hours to heat the water again. By using water in moderation, you will save energy and ensure a nice shower even for the last person in the cottage party!
Smoking is prohibited indoors. A surcharge will be charged for smoking indoors, based on the costs caused by odor and color nuisance, but at least €250. Cigarette butts must be disposed of in ashtrays outside.
Although final cleaning is automatically included in the booking, we require that the property is in a clean and tidy condition, in accordance with normal occupancy, i.e. furniture and other equipment in place and intact, rubbish taken to the nearest waste disposal point and stains and dirt removed. The yard area of the holiday home must also be clean.
If the accommodation is left completely uncleaned or requires more cleaning than normal, the landlord will invoice the customer for the costs incurred based on the actual costs.
Villa equipment
The property has a starter kit of basic supplies to help you get started on your holiday. It includes toilet paper, kitchen paper, hand soap, dishwasher detergent and baking paper. Supplies are limited and are not designed to last for the entire holiday. If you need more of these during your holiday, you will need to purchase them yourself.
If the property has an electric or gas grill, it is listed in the equipment list on the villa’s booking page.
Grills are only available during the summer season from 1 May to 1 October.
The booker is responsible for cleaning the grill equipment and ensuring that the grill is used safely. The grill must always be turned off after use.
Grill huts are available year-round
The villas have standard cooking utensils, such as pots, frying pans and baking trays. All units also have a coffee maker and kettle. If you know you will need a specific cooking utensil during your holiday, such as an electric whisk or hand blender, we recommend that you bring one yourself.
For safety reasons, the villas do not have spices or other food supplies ready. Please also bring your own salt and pepper.
The tableware is sized according to the villa’s capacity. There is at least as much tableware as there are beds, so an 8-person villa has tableware for at least eight people.
Serving dishes are generally quite limited in villas, so for more formal settings, it is a good idea to bring your own.
The villas are equipped with blankets and pillows, but they do not have bed linen or towels. You can bring your own bed linen and towels or rent them from Himoselle.net additional services. In some properties, bed linen must always be reserved when booking accommodation, and this is mentioned separately in the property description.
In our properties with a fireplace, firewood is included in the rental. However, a limited amount of wood is reserved per accommodation.
Responsible vacationing
Please ensure that the outdoor hot tub is covered when not in use. This saves electricity and keeps the pool warm and usable for longer.
You must add water to the pool during your stay if the massage jets remain above the water surface. The tenant is responsible for filling it.
The hose for filling the outdoor hot tub is usually found under the sauna benches. It is connected to the hand shower hose in the bathroom with a quick-connector. The connector is released by pulling the ring back. In some locations, the connection is outside next to the hot tub. If you need help, please contact pool maintenance.
The pool’s filtration and heating will not work properly if the water level does not reach the filter, so adding water is very important.
The landlord is not responsible for problems caused by improper use
If drinks, food, garbage or other non-essential items fall into the pool and the pool has to be washed, the costs are the responsibility of the client.
The customer is always liable for damages caused by misuse. For example, cigarette burns on the edges of the jacuzzi are not normal wear and tear. If the nozzles are lost / broken or the jacuzzi has otherwise been used contrary to the instructions, the customer will be charged for the repair costs.
The water is basically at operating temperature at the start of the accommodation, but in exceptional situations where the water has had to be changed on the day of arrival, it may not have had time to warm up to the operating temperature of 37-38 degrees. The pool heats the water approximately one degree per hour.
It is prohibited to use the house’s sockets and heating posts to charge electric cars. Electric cars must only be charged at the designated charging point. Charging from other sockets poses a fire safety risk. There are 10 charging points at the West slopes parking lot at Länsikeskustie 11.
Outdoor fires are not allowed on the terrace due to the risk of fire and damage to wooden parts. Outdoor fires can be placed on the ground, at least 2 meters away from the villa and other structures.
Our properties are mainly allergy-friendly, which is why bringing pets to these properties is strictly prohibited
However, pets are welcome in some properties and you can find this information in the detailed information for each property. You can also search for properties that allow pets in the search on the homepage by selecting “Pets allowed”.
The booker is responsible for the accommodation and its contents during the rental period. The customer is obliged to immediately report any damage caused to the accommodation or its contents and to compensate the landlord for it.
We always charge a minimum service fee of €45 in addition to the purchase costs for replacing broken or lost dishes and other small items.
The landlord has the right to terminate the accommodation immediately if the terms of the rental have been violated or if the guests cause unreasonable disturbance to other guests in the area.
There is a general silence in the area between 23:00 and 07:00 and this must be observed.
The customer must immediately notify the landlord of any deficiencies or defects in the service or accommodation. In this case, they can be repaired or compensated, if possible, during the stay. If the customer has not contacted the landlord’s representative about the deficiencies during their stay, they will lose the right to any compensation.
Our properties are equipped with security cameras at the entrances as standard
The purpose of camera surveillance is to keep the exterior of the property free from unauthorized activity and to help detect potential abuse
The cameras react to motion and record
General
Himoselle.net is not responsible for the maintenance of the ski slopes and does not guarantee that they will be available during your stay. The slopes are the responsibility of Himos Ski Resort and up-to-date slope information can be found on their website.
Himoselle.net defines ski-in/out destinations as being located no more than 200 meters from the nearest slope or ski lift.
We will notify you immediately of valuables, mobile phones, etc. when they are found.
Lost and found items of little value will be kept for 7 days, after which they will be destroyed unless the customer requests their return.
A service fee of 45€ plus postage will be charged for mailing the items.
In the event of force majeure (e.g. water damage, fire or other reason that prevents the safe rental of the property) or if the customer has not complied with the booking terms and conditions, Himokselle.net has the right to cancel the booking, in which case all payments will be refunded. Himokselle.net also has the right to transfer the accommodation to a similar cottage/villa if the accommodation booked by the customer is no longer available or is not in use at the time in question for some other reason. When doing so, the customer will be contacted and informed of the situation.
The payment intermediary for the online store is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay’s online service and the recipient of the payment appears on the bank statement and invoice as Visma Pay or Visma Payments Oy. Visma Pay forwards payments to the online merchant. Payment is secure, as all information regarding the payment transaction is transmitted using an encrypted connection so that no third party can see the payment transaction information.
The transaction is created between the online store customer and the online store. The online store is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
