Reservation
- Person who made the reservation must be at least 18 years old and stay in the holiday home themselves
- The holiday home must not be rented forward
- Tenant must make sure that all the guests staying in the holiday home are aware of these rules
- Payments for sheets and towels or hot tub will always be returned if the reservation is cancelled
Number of guests
- The number of guests staying in this holiday home or it´s premises may not be exceeded from what is stated in the reservation.
Smoking
- Smoking is strictly prohibited indoors. Any violations will result in extra charges to the customer according to the costs of odor and color damages and a minimum of 250€.
Pets
- Most of our holiday homes are allergy friendly and pets are not allowed. You can see if pets are allowed from the property info. You can also search for these locations by selecting “pets allowed” on the front page search.
Firewood
- Most of our holiday homes include firewood in the rent. However the amount of firewood is always limited.
Commodities
- Accommodation includes toilet paper, kitchen paper, hand soap, dishwasher tablets, baking paper and foil. However, there are a limited number of products and lessor is not obligated to supplement if they run out.
Charging electric car is prohibited
- The heating post and electric sockets are prohibited to use for charging vehicles. This would cause a fire hazard. There are 10 charging points at the parking lot of Länsikeskuksentie 11.
Cleanup
- Although cleaning services are automatically added to every reservation for hygiene and safety reasons, we do require the tenant to do basic cleaning before departure. This includes taking the trash to the nearest collection point, surfaces wiped clean of stains, furniture put back in their place and also the yard and terraces has to be cleaned and left in the same condition as they were at arrival.
- If the premises are left in such a condition that require more cleaning time than normal, the extra costs will be charged from the customer.
Bed sheets
- Bed sheets are mandatory to use
- Beds sheets can be reserved separately
Damages and reimbursement
- Customer is responsible of the property and its equipment during the rental period. Customer is responsible to notify the contact person immediately if any damages are inflicted to the rented holiday home or its furniture or other equipment and reimburse the cost of repair or replacement plus a 500€ fee.
- Replacing broken dishes and other small objects will include a 45€ service fee.
Outdoor candles
- Outdoor candles must not be burned on top of the terrace or balcony because it will damage wooden parts. Outdoor candles can be placed on the ground at least 2 meters away from the Villa and other structures.
Violating the terms of lease
- Lessor is entitled to stop the lease immediately if the terms have been violated or if the tenant causes disturbance to other people in the area.
Reclamation
- Customer must notify lessor immediately about any lacks or flaws in the accommodation. This allows lessor to repair or reimburse during the accommodation. If the customer has not notified lessor during the stay they will lose the right to possible reimbursements.
The exterior areas of the properties are monitored with cameras
- Many of our properties have security cameras at the entrances
- The purpose of camera surveillance is to calm the outside area of the property from activities that do not belong there and to help in the investigation of possible abuses
- The cameras react to movement and record
Himoselle.net has the right to cancel or transfer the reservation
In the event of force majeure (e.g. water damage, fire or other such reason that prevents safe renting of the object) or if the customer has not complied with the reservation conditions, Himokselle.net has the right to cancel the reservation, in which case all payments will be returned. Himokselle.net also has the right to transfer the accommodation to a corresponding cottage/villa, if the accommodation booked by the customer leaves the agency or is not available to use for other reasons. If any modifications has to be made, the customer is contacted and informed about the situation.
Found items
- We notify you of valuables, mobile phones, etc. immediately after they are found.
- Found items of low value are kept for 7 days, after which they are destroyed, if the customer does not request their return.
- A €45 service fee and postage costs are charged for mailing the goods
Using the hot tub
- Always wash yourself well before using the hot tub. Otherwise the water will get dirty fast.
- Turn off the jets and lights after usage
- The cover must be placed back on the tub after usage
- Don’t leave the cover open!
- Handle the cover with care, don’t place any weight on it
- The tenant is responsible for adding water to the tub when needed. If the water level drops below the jets, it must be refilled or the hot tub won’t function properly. This is highly important because too low water level will affect filtering and heating!
- Water hose and the water outlet are available at the Villa
Visma Pay payment service contact information
Visma Payments Oy (Y-ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 9 a.m. to 4 p.m.)
Postal address: Brahenkatu 4, 53100 Lappeenranta
